HAMAC has established a complete set of management systems from initial consultation, solution design, on-site visit, goods preparation and shipment to after sales complaints handling, to effectively ensure rapid and timely transmission of information so that the most specialized services and technical supports can be provided by the correct persons at the correct time.
To the issue you consult about, or the feedback from you, we are sure to make reply within 30 minutes to have effective communication.
According to the results of communication with you, we will, within 24 hours, provide a design solution, or a solution handling your feedback.
If we decide to dispatch engineers to support your production, we commit ourselves to dispatching them within 24/72 hours domestically/abroad.
HAMAC has established a complete set of management systems from initial consultation, solution design, on-site visit, goods preparation and shipment, to after sales complaints handling, to effectively ensure rapid and timely transmission of information so that the most specialized services and technical supports can be provided by the correct persons at the correct time. During each stage from initial consultation, solution design, to on-site visit, we ensure that the most specialized services and technical supports can be provided by the correct persons at the correct time.
With the sales contract, the order tracking clerk checks the models and quantities of equipment and spare parts, to ensure 100% correspondence of the purchase order and the goods preparation.
Upon completion of the manufacturing of equipment, the quality inspector strictly checks quality of the equipment with the checklist for every incompliance with the requirements.
Before packaging and shipment, the order tracking clerk checks the packaged items again with the packing list to avoid excess or loss of items.
To ensure safety and delivery be free of damage, we adopt specialized packaging and modular transport solution.
Depending on the customers’ needs, HAMAC installation engineers can provide on-site guidance in infrastructure construction, equipment installation and commissioning, as well as trial operation of entire production line. If technical items meet the design criteria, the customer will issue the certificate of conformity.
Checking the purchase order; counting the items with the purchase order; checking the dimensions including evaluations of the items with the drawings.
Install the main equipment and supporting equipment according to the installation drawing.
Check the equipment. Commission and maintain the equipment to ensure the compliance of operation characteristics with the requirements.
Performing acceptance inspection. Providing the certificates of conformity and test reports for main materials, as well as the documents of equipment (user’s instructions, certificate of conformity, etc).
We assign a project manager for each project, who provides specialized project management services, including strict project stage progress management to ensure on-schedule project completion. Strict internal production management ensuring on-schedule production completion.Providing customers with detailed construction schedule and proposal to ensure on-schedule completion of production line construction.
We provide complete installation services for customers regarding site leveling, foundation drawing inspection, construction progress and team planning, installation instructions, and production line commissioning, to ensure smooth operation of production lines. In addition, we provide appropriate trainings for customers to achieve their satisfaction.
Integrating R&D, production, distribution, and service-providing into one enterprise, HAMAC attaches great importance to communication with customers. We have established an after sales visit team consisting of more than 56 persons. On the one hand, they timely solve the problems that our customers encounter; on the other hand, they collect feedback and improvement recommendations from our customers, to correctly orient our development and research.
Several production bases for production
Free budget analysis, program planning
Service that exceeds expectations
